Consui Limited Privacy Policy

This Privacy Policy describes how Consui Limited ("Consui", "We", "Us"), a company registered in England and Wales with company number 04069157 (Incorporated on 11 September 2000) and trading as AiBoosters and AiBoosters UK, collects, uses, and discloses your personal information when you use our SaaS chatbot service, "csb Juliet" ("Service"). Consui Limited is the Data Controller for the purposes of the GDPR.

1.      Scope

This Privacy Policy applies to all users of the Service, regardless of their location. By using the Service, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

 

2.      Information We Collect

We collect two types of information through the Service:

• Account Information: When you sign up for a trial or a paid subscription, we collect information necessary to establish your account, such as your name, email address, and company name. We do not collect any financial information, including credit card details, as payments are handled securely by Stripe, a third-party payment processor.
• Usage Data: We collect non-personally identifiable information about your use of the Service, such as the pages you visit within the Service, the features you use, and the duration of your sessions. This data helps us improve the Service and personalise your experience. Conversations conducted through csb Juliet are not stored by Consui and are not accessible by us.
• We may also collect personal data automatically when you interact with our Website. This may include your IP address, device information, and browser type. We use cookies and similar technologies to collect this information. Please refer to our Cookie Policy for more details.
• We may also request additional authentication information where necessary (such as copies of your government issued ID, passport, or driving licence, as permitted by applicable laws).

 

3.      Use of Your Information

We use the information we collect for the following purposes:

• To provide and operate the Service: This includes verifying your account, troubleshooting technical issues, and providing customer support.
• To process your payments (handled by Stripe): We will use your name and email address to facilitate the subscription process with Stripe.
• To send you important information about the Service, including updates, security alerts, and support messages.
• To improve the Service and personalise your experience: We may use anonymised Usage Data to improve the overall functionality and user experience of csb Juliet. We may also use anonymised data to provide you with personalised recommendations and features within the Service (subject to your consent).
• To comply with legal and regulatory requirements: We may be required to disclose your information to law enforcement or other government officials in certain circumstances. We will only do so in accordance with a court order, subpoena, or other legal process.
• For internal research and development: We may use anonymised Usage Data for internal research and development purposes to improve the Service and develop new features.
• Ensuring internal quality control;
• Verifying your identity and preventing fraud;
• To protect our rights, property, and safety, as well as the rights, property, and safety of our users and the public;
• To send you marketing communications, updates, and promotional materials, if you have opted to receive them;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
• Ensuring internal quality control;
• Enforcing our terms and policies;

 

4.      Legal Basis for Processing Your Personal Data

Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:

a.       you have provided your consent for us to use your personal information for a specific purpose;

b.      our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g., to provide you with services which you have requested such as providing access to the csb Juliet service);

c.       the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g., fraud prevention); or

d.      the processing is necessary to support our legitimate interests as a business (e.g., to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

 

 

5.      Disclosure of Personal Data

We may disclose your personal data to third parties in the following circumstances:

a.       Service Providers and Business Partners: We may share your personal data with trusted third-party service providers and business partners who assist us in delivering the Service and operating our business. These third parties may have access to your personal data to perform specific tasks on our behalf, such as data storage, technical support, or customer service. However, they are only authorised to use your personal data for these specific purposes and are obligated to maintain the confidentiality and security of your information. We will enter into appropriate contracts with these third parties to ensure they comply with our data protection obligations.

b.      Legal Requirements: We may disclose your personal data to competent authorities, law enforcement agencies, regulatory bodies, courts, or other third parties if required by law or necessary to comply with a legal obligation. We may also disclose your personal data to protect our rights, property, or safety, or the rights, property, or safety of others.

c.       Mergers and Acquisitions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new owner or operator of the Service. We will notify you of any such transfer and ensure that your personal data is protected in accordance with this Privacy Policy.

d.      Consent: With your consent or at your direction.

Otherwise, we DO NOT sell, rent, or trade your personal data to third parties for their marketing purposes. We will only use your information for the purposes described in this Privacy Policy.

 

 

 

 

6.      Data Retention

We are committed to retaining your personal data only for as long as necessary for the purposes outlined in this Privacy Policy and in accordance with applicable data protection laws. Here's a breakdown of our data retention practices:

1. Account Information: We will retain your Account Information for as long as your account is active. This includes your name, email address, and company name. Once you close your account, we will delete your Account Information within a reasonable timeframe, subject to any legal or regulatory requirements to retain it for a longer period.
2. Usage Data: We will retain anonymised Usage Data for a longer period to improve the Service and for analytical purposes. This anonymised data will not be personally identifiable and cannot be used to directly identify you. The specific retention period for anonymised Usage Data will be determined based on factors such as the usefulness of the data for improving the Service, the potential privacy risks associated with retaining the data, and any legal or regulatory requirements.
3. Support Inquiries: We will retain the information related to your support inquiries for a reasonable period to ensure we can effectively address any future questions or concerns you may have. This information may include your name, email address, the details of your inquiry, and the resolution provided. We will delete this information after a set period, unless we are required by law to retain it for a longer period.
4. Legal and Regulatory Requirements: In some cases, we may be required by law or regulation to retain your personal data for a longer period. For example, we may be required to retain transaction records for tax purposes.

 

7.      Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.

8.      Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are as stipulated below;

a.       Rights to be informed.

b.      Right of access.

c.       Right to rectification.

d.      Right to erasure.

e.       Right to restrict processing.

f.        Right of data portability.

g.       Right to object to processing.

h.      Right to withdraw consent to processing.

i.        Right to make a complaint to the data protection authorities.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

9.      Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18, we will take steps to delete the information from our servers.

 

10. International Transfers

Consui Limited operates on a global scale. As a result, your personal data may be transferred to and processed in countries other than the United Kingdom. These countries may have different data protection laws than the UK. However, we are committed to protecting your privacy and will only transfer your personal data in accordance with applicable data protection laws.

We will only transfer your personal data to countries that offer an adequate level of data protection. We achieve this through one or more of the following methods:

• UK Adequacy Decisions: We may transfer your data to countries approved by the UK Information Commissioner's Office (ICO) as having adequate data protection laws. A current list of these countries can be found on the ICO website https://ico.org.uk/.
• Standard Contractual Clauses (SCCs): We may use Standard Contractual Clauses (SCCs) approved by the European Commission, which create legally binding obligations for the recipient to protect your personal data. These SCCs ensure that your data is subject to the same level of protection, regardless of the location of the recipient.
• Your Consent: In some cases, we may ask for your explicit consent to the transfer of your personal data to a specific country. You will always have the option to decline your consent, and we will not transfer your data without it.

We take steps to ensure that any third-party service providers we use outside of the UK provide adequate safeguards for your personal data. These safeguards may include:

• Contractual Obligations: We enter into contracts with our service providers that require them to protect your personal data in accordance with applicable data protection laws.
• Security Measures: We require our service providers to implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
• Data Minimisation: We only transfer the minimum amount of personal data necessary to achieve the purposes for which it is collected.

 

11. Third-Party Links

The website may contain links to websites or resources operated by third parties ("Third-Party Links"). These links are provided solely for your convenience and information, and we do not control the content, products, or services offered on these Third-Party Links.

Consui Limited does not endorse or sponsor any Third-Party Links. We recommend you carefully review the privacy policies and terms of use of any Third-Party Link you visit, as they may differ from our own.

We are not responsible for the content, accuracy, or reliability of any information, data, opinions, advice, or statements presented on Third-Party Links. You access and use Third-Party Links at your own risk.

 

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service. You are advised to review this Privacy Policy periodically for any changes.

 

 

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@aiboosters.co.uk

 

 

Juliet is GDPR compliant

 

What does Juliet is GDPR compliant mean to you and your users

As an European company, we understand the importance of GDPR as we live within its rules. To us, privacy is particularly important and we are proud to provide a private and data respectful service. Our GDPR compliance is built around key factors implying comprehensive measures to ensure that Juliet is GDPR compliant. These factors are:

Data Security: We only use your data for the purpose of why you give them to us, and we delete it as soon as the purpose is finished. At any time, you can ask to check your collected data and demand to modify, rectify or erase it. Plus, our in-house Large Language Modem (LLM) guarantees complete chatting privacy (unlike competitors using Chat-GPT for instance).�

Data transparency: We aim to be as transparent as possible about our data practices. As such, our privacy policy demonstrates and explains in detail how we collect, use and protect your data. We work hard so you have control over your information.

�Data intelligence and continuous security enhancement: As we already are GFPR compliant, and as we have protocols and measures going even further than the requirements, we still aim to improve every day to stay in touch with regulation and to provide an even more secured solution.

By design, Juliet is built to respect everyone�s right to data privacy. In addition to that, we added measures and protocols to ensure an even more secured software to anyone, all over the world. Those include:

1.      Information we collect:

To provide a smooth, on-point and secured navigation, we collect two types of information: Account information and usage data.

Account information is meant for you to sign up for a subscription. It consists of essential information such as your name, your email address and your company name.

To ensure your financial information privacy, we work with our trustworthy partner Stripe as a third-party payment processor.

We also collect non-personally identifiable information about your use of the service such as the pages you visit within the service, the features you use and the duration of your sessions.

We do not collect the conversations made in Juliet and we do not have any access to it.

 

2.      Use of your information

We use the information we collect in order to maintain and improve our service. As such, we use it for the following purposes:

 

• To provide and operate the Service: This includes verifying your account, troubleshooting technical issues, and providing customer support.
• To process your payments (handled by Stripe): We will use your name and email address to facilitate the subscription process with Stripe.
• To send you important information about the Service, including updates, security alerts, and support messages.
• To improve the Service and personalise your experience: We may use anonymised Usage Data to improve the overall functionality and user experience of csb Juliet. We may also use anonymised data to provide you with personalised recommendations and features within the Service (subject to your consent).
• To comply with legal and regulatory requirements: We may be required to disclose your information to law enforcement or other government officials in certain circumstances. We will only do so in accordance with a court order, subpoena, or other legal process.
• For internal research and development: We may use anonymised Usage Data for internal research and development purposes to improve the Service and develop new features.
• Ensuring internal quality control;
• Verifying your identity and preventing fraud;
• To protect our rights, property, and safety, as well as the rights, property, and safety of our users and the public;
• To send you marketing communications, updates, and promotional materials, if you have opted to receive them;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
• Ensuring internal quality control;
• Enforcing our terms and policies;